Daily Archives: September 29, 2010

The Ghost of Library Future

In all my Posts about the 21st Century Library, I have been regrettably lacking in providing enough examples of what that apparition looks like. USAToday online today published an article by AP Reporter Jeannie Nuss Libraries launch apps to sync with iPod generation that gave a few sterling details to that ghost of library future.

“People tend to have this antiquated version of libraries, like there’s not much more inside than books and microfiche,” says Hiller Goodspeed, a 22-year-old graphic designer in Orlando, Fla., who uses the Orange County Library System’s iPhone app to discover foreign films.
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In Princeton, N.J., 44 people are waiting to borrow Kindles, a wireless reading device. Roya Karimian, 32, flipped through the preloaded e-pages of “Little Women” after two months on the waiting list. “I had already read it, but I wanted to experience reading it on the Kindle,” Karimian says.
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The Grandview Heights Public Library in suburban Columbus, Ohio, spent $4,500 – a third of what the library spent on CDs – to give patrons access to songs by artists from Beyonce to Merle Haggard using a music-downloading service called Freegal.
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The Cuyahoga County Public Library near Cleveland laid off 41 employees and cut back on hours after its budget shrank by $10 million. But it still maintains a Twitter account and texts patrons when items are about to become overdue.
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In Florida, the Orange County library’s Twitter feed sounds more like a frat boy than a librarian: “There’s more to OCLS than just being really, really ridiculously good looking. We created an App!”
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Jennifer Reeder, a 35-year-old mother of two in suburban Phoenix, tracks her reading stats on Goodreads.com: 12,431 pages so far this year – most of them in library books.
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Even the brick-and-mortar buildings are evolving, as libraries cater to a generation with smart phones stapled to their hands and music plugged into their ears. Sleek study areas give off a coffee-shop vibe, while silence seekers are relegated to nooks. Self-checkout stations feel more like supermarkets, with patrons ringing up books and DVDs instead of boxes of cereal. Libraries are designing new branches as hybrid technology centers – dedicating more space to computer labs and meeting rooms.
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“The traditional function of a library, of being a place where people can come to get information, to learn, to relax, to kind of lose themselves in books, is going to continue,” says [Chris] Tonjes, of the D.C. Public Library. “It’s just not going to be constrained by physical boundaries.”

What does your 21st Century Library look like?

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Privatization of Library Services. Seriously?

Apparently so! As if everything I’ve been writing in the past few months (the challenges for learning 21st Century Skills, creating relevant 21st Century libraries, acquiring 21st Century librarianship skills, rapid advances in technology, lagging MLS education, and more recently, education reform and societal changes) isn’t enough of a challenge for librarians, NOW we have another growing threat to the local library institution – PRIVATIZED LIBRARY SERVICES.

Believe it or not, privatized contracted library services have been around in the form of Library Systems & Services, LLC (LSSI) for almost 20 years.
“Since 1981, Library Systems & Services, LLC (LSSI) has partnered with communities throughout the US to provide library outsourcing for new and existing libraries, as well as contract library services for Federal agencies. LSSI currently provides library management services across 13 public library systems and 63 branch operations in the US.”

“We assume full responsibility for operations while communities retain ownership of library facilities and all capital assets, policies, programs, and collections.”

“Library patrons typically notice improvements almost immediately:
– better customer service
– improved hours of operation
– expanded collections
– new technologies
– engaging new community programs”

Now, there’s a BOLD claim for a private sector enterprise that sounds a LOT like an indictment of existing library services. Are professional librarians and their libraries incapable of providing “better customer service”, or any of the rest of LSSI’s claimed “improvements”? I don’t think so!

The most glaring question one has to ask is – HOW? How can they offer all that they claim, and do it at a profit? Maybe lower wages for employees? Maybe because they let the community continue to pay ALL the overhead fixed costs of running the library? Maybe more volunteers? One Friends of the Library Board Member of the library privatized in Redding, CA, is quoted in the article as saying; “We volunteer more than ever now,” Mr. Ceragioli said.” Curious. One has to question why.

Or, in the case of LSSI in Santa Clarita, CA, they will de-unionize the library system. (Isn’t there a law against that? Oh yes, the Labor-Management Relations Act of 1947, also known as the Taft-Hartley Act. We’ll assume there’s a loophole somewhere.) Maybe there is a reason it has taken LSSI twenty years to gain any notable foothold in the industry (if you can call 14 library systems at 63 locations a foothold – maybe a toehold). Contractors are not cheap, and most communities can see through the claims to the down side of privatization.

A New York Times article Anger as a Private Company Takes Over Libraries by David Streitfield, published on September 26, states; “There’s this American flag, apple pie thing about libraries,” said Frank A. Pezzanite, the outsourcing company’s [LSSI] chief executive. He has pledged to save $1 million a year in Santa Clarita, mainly by cutting overhead and replacing unionized employees. “Somehow they have been put in the category of a sacred organization.” The company, known as L.S.S.I., runs 14 library systems operating 63 locations. Its basic pitch to cities is that it fixes broken libraries — more often than not by cleaning house.” [Emphasis added.]

I worked in the government sector in a previous lifetime, both state and federal, so I know what outsourcing means. And I’ve also been an employee of a government contractor, who makes a bundle of money because governments use “other” funds besides specific operating or project funds to pay for the more expensive costs of contractors – rob Peter to pay Paul. That’s often how that system works. The other way it is profitable for the contractor is to cut services and slash overhead costs, i.e. employees, as LSSI is planning in Santa Clarita.

What’s apparently most disturbing about this Santa Clarita situation, as Streitfield points out, is that LSSI “… has been hired for the first time to run a system in a relatively healthy city, setting off an intense and often acrimonious debate about the role of outsourcing in a ravaged economy.” OUTSOURCING? Where’s the debate about the value of the community library run by the community? Where’s the outrage at letting a private company at the behest of their local government de-unionize the library work force? Where’s the outrage at the library director working for a for-profit contractor, rather than for the citizens of the community? The whole ‘contractor behind the scenes making the library run better and cheaper’ facade sounds like a huge sham to me. Wake up people! See the wizard behind the curtain!

I’m not sure Streitfield got it right when he slanted his piece toward the “outsourcing” issue. It appears to be more of a “the library is the community” issue to me.

The head of the county library system, Margaret Donnellan Todd, says L.S.S.I. is viewed as an unwelcome outsider. “There is no local connection,” she said. “People are receiving superb service in Santa Clarita. I challenge that L.S.S.I. will be able to do much better.” … “A library is the heart of the community,” said one opponent, Jane Hanson. “I’m in favor of private enterprise, but I can’t feel comfortable with what the city is doing here.” Mrs. Hanson, who is 81 and has been a library patron for nearly 50 years, was so bothered by the outsourcing contract that she became involved in local politics for the first time since 1969, when she worked for a recall movement related to the Vietnam War. She drew up a petition warning that the L.S.S.I. contract would result in “greater cost, fewer books and less access,” with “no benefit to the citizens.” Using a card table in front of the main library branch, she gathered 1,200 signatures in three weekends.

Regardless of the perspective on a core issue, we should all be wary of turning over our professionalism to private enterprise. I know I’ve promoted 21st Century libraries as needing to be “more business-like”, but I do not advocate making community public libraries a for-profit business. Business for-profit is ONLY focused on the bottom line, especially a contractor who lives or dies on making money by cutting costs – WHERE EVER! They CAN’T increase revenue any other way, except maybe through grants or donations. But, WHO is going to GIVE to a for-profit company? I shudder to think about being the director of a public library being paid by a contractor, yet trying to foster community support for the “the heart of the community”.

Do we really believe that a for-profit contractor is going to invest in new technology, take directions from a library board, expand the collection, or implement new programs at the public’s request? Where’s the profit in that? While virtually all municipal departments are “cost centers”, a for-profit business survives on “profit centers”. There are no “profit centers” in a public library! (unless you consider the overdue book fines a profit, and I’d like to see a for-profit company survive on that. Seriously!) The nature of the library is totally different than just another municipal department like water or sewer or human resources. Why not privatize the whole city/county/state/nation if it’s so advantageous?


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