The information in the original Post has been included in Chapter 9 – Measures and Outcomes of my new book – “Crash Course in Strategic Planning“
“… Measures and outcomes may be at the bottom of the 21st Century Library Strategic Plan Model pyramid for a good reason. Without them your strategic plan would be useless. IF you thought developing a useful strategic plan was difficult so far, the real challenge is in these final elements of the process, measures and outcomes. In practical terms, what do you want your library’s success to look like? How will you know when you have achieved success? Is 100 percent an achievable level of performance, or 50 percent, or 20 percent? Is your Objective to have 1,000 customers participate, or 100?” [Pg. 58]
(Matthews, Stephen. Matthews, Kimberly. (2013). Crash course in strategic planning. Santa Barbara, CA: Libraries Unlimited.)
Our book is now available from Libraries Unlimited. Visit their website for more information and your book orders.
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